Refund & Cancellation Policy

Last updated: June 26, 2026

Welcome to Den Dreams Academy (DD Academy), accessible via https://den-dreams.com. This Refund & Cancellation Policy outlines the terms regarding refunds and cancellations for our digital products, online courses, masterclasses, video frameworks, and downloadable digital assets.

1. Digital Products and Immediate Access

All products offered on our website are digital goods delivered via cloud access, streaming, or direct download. Because digital content is instantly accessible and consumable upon purchase, all sales are final and non-refundable except as expressly provided herein.

By purchasing our digital content, you explicitly agree that you waive your right to a cooling-off period or standard refund once the digital delivery process has started or access to the platform has been granted.

2. Non-Refundable Situations

We do not issue refunds under the following circumstances:

• You changed your mind after completing the purchase and logging into the academy dashboard.
• You claim you do not understand the language of the materials (the language of instruction is specified prior to purchase).
• You lack the technical skills, third-party software (e.g., video editing apps), or hardware required to utilize the materials.
• Your account was suspended due to a violation of our Terms of Service (e.g., sharing account access, leaking content, copyright infringement).

3. Technical Issues and Exceptional Circumstances

Your satisfaction is important to us. If you encounter any technical issues preventing you from accessing the purchased digital assets, please contact us immediately at support@den-dreams.com.

If the technical defect is on our side and cannot be resolved within 5 business days from your initial report, we may issue a full or partial refund at our sole discretion.

4. Chargebacks and Payment Disputes

We encourage our customers to contact our support team directly to resolve any payment misunderstandings or technical errors. Initiating an unauthorized chargeback or payment dispute with your bank before contacting our support team may result in immediate and permanent termination of your access to DD Academy without prior notice.

5. Contact Us

If you have any questions or require assistance regarding our Refund Policy, please get in touch with us:

• Email: support@den-dreams.com
• Merchant details: Individual Entrepreneur Tatarko Denys Vasyliovych, Kyiv Oblast, Ukraine